Kipling and Queensway to pick up a package at Puralator. And what do they tell me when I arrive.. "It's been sent back! You can't have it."

"But, it says right here I can't pick it up before the 16th, and today is the 16th, so how can that be?", says I.

"Doesn't matter, it's gone.."

A little out of breath, a little sweaty, and a little exasperated, I say, "Well, I just cycled here from Bathurst and College because YOU don't do a second delivery attempt, so there is no way I'm leaving without speaking to the manager."

Clerk goes to talk to the manager, comes back and assures me it is too late. So, I insist that I need to speak to the manager in person. Clerk goes again, and ta-da, they get the envelope out of the return to sender pile, and 20 minutes later I've finally got what I came for.